Drama With Delta

Delta is my favorite airline to fly. Generally flying with them is seamless and pleasant, in my experience. But recently we had a glitch.

Note: That featured image is from a flight a couple of years ago. This is our weather today:

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Here’s the story:

Today Chris and I are headed out to Utah to see CJ, Lauren and Zeb (and to ski and snowboard, and see some co-workers, and …you get the gist of this.) We are on vacation!!!!!!

The incredible company I work for (Automattic) encourages us to take off when we want, and when I mentioned this trip, is was beautiful to see how team-mates shuffled work-loads around to cover my work while I am gone. In addition to getting to take of time whenever we want, we are very flexible on how we schedule our time on a day-to-day basis. I chose to put in a few longer days over the weekend so I was officially AFK by 1pm yesterday.

You know that incredible feeling of freedom when you close out of work to go on vacation? Even when you love your job? That’s what I was feeling as I joined my husband and dog for a walk at the beach. As we walked, Chris and I talked about how whether or not we should offer to get bumped if the situation arose (we discuss that before every trip). I commented that it would be really good to come up with a plan this time since Delta is recovering from a computer glitch and might still be trying to find places on flights.

Feeling like I should get packing, I cut the timing short.

As soon as we got home I went to check in with the airline and discovered that there were no tickets for Chris!!!!

Back-tracking a bit here. Last April I chose to get bumped from a flight and received a $700 voucher to use on flights within a year. Chris and I had planned to drive out to Utah for this visit, but as winter storms started hitting, I chickened out, and we decided to use the voucher for flights to visit the kids young adults. In early January I discovered that I couldn’t get those tickets online so I called Delta. Informed that only I could use the voucher, we paid for Chris’ ticket separately (BOGO is better than nothing). I checked my email and saw the confirmation came through.

**Note to future self – actually open and read confirmations in the future**

So back to yesterday.

When Chris’s ticket didn’t show up on the page no matter how many times I refreshed, I checked out that confirmation. Sure enough. Only my name was on it. I looked at every credit card statement I had and realized we were never billed for his flight. I looked at our points from credit cards and airlines to see if we paid in travel miles anywhere.

Nada.

My pulse was seriously rising. I think my Apple watch thought I was working out, but it was simply sheer panic.

I work in tech/customer support, and I know what it’s like to be on the other end. Sometimes no matter how much you want to help someone, it just isn’t possible. I was about to call Delta, asking where my husband’s ticket was, with no proof of purchase, no credit, and no recording of the conversation I had when I purchased my ticket. And I was doing this right on the tail of their own computer crash as they were re-appropriating other passengers. Talk about horrible timing.

Before calling, I looked at options and realized we still could get Chris a flight, but it would use up almost all our saved points. Or we could shell out $1,1oo. Definitely not optimal.

Generally when I call Delta, I use their regular customer service #. In the best of times, I get put on hold for a minute then request a call-back, and they contact me 30-90 minutes later. I braced for a longer wait time based on circumstances and tried to do some yoga breathing to calm my racing heart. Then I saw a spot on their website that had a number to call if you had a skymiles # (which I did). I called and got help in less than 30 seconds! I explained the situation, and it was no problem at all. They apologized for any confusion and booked Chris on the same flights as me, and even used the rest of my voucher for it! I’m still a bit blown away by that.

So my panic turned to praise. And the entire ordeal took two hrs. (Over 90 minutes of that was my own panicking and hunting for proof of what had happened.)

Once again I am reminded of why Delta is my favorite airline, and I look forward to getting on my flight today. Especially since I get to see our kiddos on the other end 🙂

Utah Trip Day 1

img_0680I got waaaay behind on sharing our Utah trip, and I’d be willing to put money on the fact that most of you would fully support me on that. It’s because I was having so much fun relaxing with/enjoying the company of CJ, Lauren, Zeb and their friends. And even some of my friends 🙂

We arrived in Salt Lake City late Wednesday night. With only one slight incident. As we gazed in awe of the lights of the city, we noticed that the airport seemed a bit close for our altitude. Right when we should have been descending rapidly, the plan dropped suddenly then swiftly began an incline. Weird. It was enough to get an audible gasp and/or “whoa” from nearly everyone on board. For about five minutes we were stymied as we watched the airport slip behind us as we inclined. Then the pilot came on and announced that the landing was too tight so we were trying again with more room. Whew!

I had warned my husband that in a particular book he was reading there was a deep analysis of an airplane crash, and I recommended that he not read that part in flight. Apparently he forgot and was right in the thick of that chapter when the excitement occurred. Talk about timing!

CJ and Lauren were there to meet us, and they gave us a night tour of their world as we drove to their home about 45 minutes away.

Now CJ is a ski instructor at Deer Valley and he taught enough lessons to people with altitude sickness to realize that we might want to stay off the slopes our first day there. It was so delightful, sleeping in and chatting while we sipped Lauren’s amazing coffee.

Late morning, we headed back to Salt Lake City to check out a very pretty mall. It was right around the corner from where I had gotten my tattoo two years ago. I stopped in to see if I should have it touched up (that had been recommended to me by the artist two years ago).

While my artist was not available, her co-workers agreed with me that it still looks great and doesn’t need touching up, even two years later. Well done, Mina from Cathedral Tattoo!

At the mall we signed up for a Virtual Reality appointment at the Microsoft store, gazed at fish swimming near stores, enjoyed a fountain display.

Then we spent some time playing with Virtual Reality at the Microsoft store. It was truly amazing. I felt like I was petting a whale, I created 3-D drawings that I walked through, and I shot lasers at incoming alien robots that were attacking me. I’ve done VR in my living room, and this definitely took it to a new level for me. Fun!

After we went home, we played a bit more with our own living room games, and Chris and I took turns riding on a VR roller coaster. Curazy! Love it!

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We topped off the day by picking up Zeb from his house ten minutes away then going to Cafe Rio, where we met my fabulous co-worker, Velda 🙂 We were having so much fun that they practically closed the place down around us. As we said our goodbyes, CJ and Velda traded some Pokémon.

What a glorious kick-off to our almost-a-week of vacationing with our progeny.

Fireside Dining

This meal deserves a post of its own. Our Christmas present from Lauren and CJ was dinner at Fireside Dining at Deer Valley last Friday night. I don’t know what was more impressive. The ambiance or the meal itself. I do know the best part was the company (and that’s saying an awful lot ‘cuz the food and ambiance were phenomenal).

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We drove up snowy roads. Up and up and up, well past the World Cup hill where participants were wrapping up their tricks. The snow fairies were fluffy and swirly, creating shimmering reflections off the lights that decorated trees all along our path. It felt like Christmas again 🙂

As we stepped into the lodge we were greeted by a host who brought us into the dining room. A room that serves as ski lodge by day and ambrosial offerings by night. A huge fireplace crackled on one wall, while another wall was filled with large windows that looked out on a idyllic winter scene. A horse-drawn sleigh went by at regular intervals, completing the picture. (If you look really hard, you can see it in the background of this clip — going from right to left.)

What did we eat? Oh, what did we eat!!! There were four fireplaces, each in a different room. All our hot food was cooked on the fires. Our menu was very similar to this (we had boar rather than quail, and there were minor other differences):

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Ready for your mouth to water? Check out some of what we ate:

Chris topped off his meal with an espresso. Divine decadence.

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The snow was piled high as we headed home to rest.

What a perfect evening and wonderful gift. I will treasure this memory forever.

Sun, Sons and Snowboarding

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After Friday night’s snow who would guess that we would be sipping coffee on the deck Saturday morning? Even better, we were sunbathing by the afternoon. It was over 50 degrees. We slept in, yakked, read, took naps and basically took the day off as a quasi spa day. Pure luxury.

In the evening we headed over to Zeb’s to check out his new home.

Zeb is in a pretty fun living situation now. He’s with CJ’s pre-marriage housemates who also happen to be delightful young men from the area where our boys grew up. Aaron and Thomas and Zeb made some delicious coffee (can you tell we are big on coffee?) and yakked with us until Robert and Anthony came home. Then we chatted a bit more and started playing a game called QuipLash. Anyone with Internet could join our game if they had to code, and the guys decided to call Hudi (back in NY) to join the fun. That made me really happy — knowing my boys wanted to hang out together, even long distance.

After a really enjoyable evening we headed home to get a good night’s sleep. The next day was busy. We went to Lauren and CJ’s church (a church with a view!) then grabbed some pizza and headed off to Solitude for some slope time. It was interesting since we were on borrowed/new-to-us equipment, but we adapted pretty well and had a fantastic time. The road getting there was winding and kinda crazy. There were definitely rocks in the road on the way down that weren’t there on the way up. And it was wild how we had snow, but half an hour away, there wasn’t any.

As the day wound down, we settled in with some nice drinks and tv time.

Monday was our last day there 😦 And we were far from ready to go. But the good news is that we plan to travel back next summer. Sadly, CJ’s car had been backed in to over the weekend so Chris and CJ spent most of Monday finding repair shops to get quotes. Lauren and I worked on websites, read and yakked.

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She made me one final drink (a mint hot chocolate thing this time with white mocha or something. Yum!) then we headed to a burger place they enjoy as we headed back to the airport. Our flight left at 11:59pm, and Chris’ birthday was the next day – beginning one minute into our flight 🙂 The screenshot of the plane is when were were pretty close to flying over their home on our way back to NY.

That trip was fortunately uneventful, and we were home in plenty of time to unpack, plow out the driveway, clean the house and have a birthday celebration thanks to Mom Pollock.

I took the next few days as AFK so we had time to rest up and get our life back in order. And here we are. Back in the flow of our reality, and loving it. With a ton of new fantastic events stashed into our happy memory arsenal for times when we miss our kids and want to look back on times together.